WordPress emergency support
Your site is down, hacked, or broken and your business is losing money every minute. Take a breath. We handle WordPress emergencies every day. Tell us what is happening and we will get it fixed — most issues resolved the same day.
<2 hrs
Emergency response time
Root cause
Not a band-aid — a real fix
$0
Free diagnostic before any paid work
The real problem
Your site was working fine yesterday. Now it is down, broken, or hacked — and you have no idea what changed. This is not your fault.
WordPress sites have a unique fragility. Your theme, your plugins, WordPress core, your hosting environment, and PHP itself all have independent update cycles. When any one of them changes, it can conflict with the others. A single plugin update can cascade into a white screen. A WordPress core update can break your theme. A hosting provider changing PHP versions can crash your entire site overnight.
The result: you search for the error, try three different forum suggestions, make it worse, and now you are deeper in the hole than when you started. Generic troubleshooting guides do not work because they cannot see your specific combination of plugins, theme, and server configuration. You need someone who has seen your exact problem before and knows the fix.
We have seen this before
If your situation sounds like one of these, we have fixed it before — probably this week.
You clicked Update and now your carefully designed pages look completely different. Sections are stacked wrong, spacing is off, fonts have changed, or entire sections are missing. This is the most common issue we handle — major updates frequently change how themes and plugins render content, and customizations built on the previous version break silently.
You try to access wp-admin and get an infinite loading spinner, a blank screen, or a database connection error. The dashboard might load partially and crash when you navigate to a specific page. This is almost always caused by a plugin conflict, a PHP memory limit, or corrupted data in the database.
Your entire site shows a blank white page — no content, no error message, nothing. This usually happens immediately after updating WordPress core, a plugin, or your theme. The white screen means PHP hit a fatal error. The fix requires identifying which update caused the conflict and either rolling back or patching the incompatibility.
Visitors fill out your contact form and nothing happens — no submission, no email, no confirmation message. Or the form submits but you never receive the email. This is usually a conflict between your form plugin, your SMTP configuration, and your hosting provider's email restrictions. We diagnose the break point in the submission chain and fix it.
Your popups do not trigger, sliders freeze, or interactive elements fail to respond. These features depend on JavaScript event listeners that conflict with caching plugins, security plugins, and other JavaScript-heavy plugins. We isolate the specific conflict and configure both systems to coexist.
Your store's checkout page stopped working — customers cannot complete purchases, payment fields do not appear, or the cart shows incorrect totals. WooCommerce and WordPress have a complex dependency relationship, and updates to either one can break the checkout flow. Every hour this stays broken costs you direct revenue.
Your site redirects visitors to spam pages, shows pharmaceutical ads, or Google is displaying a "This site may be hacked" warning. Search traffic drops to zero overnight. We remove every trace of the infection, patch the vulnerability that allowed it, harden your site against reinfection, and submit removal requests to Google and browser blacklists.
We fix these every day
Whatever is happening to your site right now, we have seen it before. Here are the most common emergencies we resolve — usually the same day.
Your site shows a white screen, a database error, or a 500 error. We diagnose the root cause — corrupted plugin, server misconfiguration, exhausted resources — and get your site back online.
Redirecting to spam, showing pharmaceutical ads, or flagged by Google. We remove the malware, close the vulnerability that let it in, and submit a reconsideration request to get warnings removed.
A plugin or WordPress core update broke your site. We identify the conflict, roll back the problem update, find a compatible solution, and get everything working together again.
Cannot access your WordPress admin, forgot your password, or your account was compromised. We restore access securely and make sure unauthorized users are removed.
Browser showing "Not Secure" warnings, SSL expired, or DNS misconfiguration. We fix certificate issues, update DNS records, and restore secure access to your site.
Your site was fast and now it is painfully slow. We trace the bottleneck — bloated database, runaway plugin, server resource limits — and fix the underlying problem, not just the symptoms.
Our process
Four steps. No guesswork. Every fix addresses the root cause, not just the symptom.
01
When did it start? What changed last? What do you see now? Screenshots and your site URL help us move faster. Use the contact form — it takes 2 minutes. We respond within 2 hours.
02
We access your site and reproduce exactly what you are seeing. Using server logs, PHP error logs, and systematic plugin isolation, we narrow the problem to the exact root cause. No guesswork — we trace the conflict to its source.
03
You get a clear, plain-language explanation of what broke and why. No jargon. No vague "it was a plugin conflict." We tell you specifically what failed, what caused it, and the fixed price to resolve it. You approve before any paid work begins.
04
We implement the fix, test across browsers and devices, and verify all functionality works. Every fix includes prevention steps so the same issue does not happen again. You get a full report of what we did and what to watch for.
Emergency fix questions
Builder-specific support
Most emergencies are builder-specific. Jump straight to the support page for yours.
Tell us what is happening. We respond within 2 hours, diagnose the problem, and get your site back online. No hourly billing surprises. No diagnosis fee.