Broken After a Change
WordPress Isn't Sending Emails
wordpress not sending email
What's happening
A visitor fills out your contact form, sees a friendly "thank you," and… you never get the email. The form looks like it's working, so nothing seems wrong — but real inquiries are quietly vanishing, sometimes for weeks before anyone notices. Every missing email is a customer who thinks you ignored them.
Why it happens
WordPress sends email in a basic way that many hosts and inbox providers now distrust, so messages get silently blocked or dumped into spam. Add a plugin conflict, a hosting restriction, or a misconfigured "from" address, and the email never completes its trip. It almost always fails silently, which is why it's so easy to miss.
What you can safely try
- Test your own form and check your spam folder.
- Make sure the form's "from" address uses your own domain (not a free Gmail/Yahoo address), which providers trust more.
- Note any recent plugin changes — a new form or caching plugin is a common trigger.
When to call us
The reliable fix is to route your site's email through a proper sending service so messages actually arrive — and to clear whatever conflict is blocking them. We set this up so your forms work and stay working. If leads might be slipping through, let's plug the leak.
Common questions
- The form says 'message sent' — so why didn't I get it?
- A 'success' message only means the form was submitted, not that the email actually reached your inbox. The email can fail silently after that point, which is exactly why this problem goes unnoticed for so long.
- How do I know if I'm even affected?
- Test your own form once a month: fill it out and confirm the email lands in your inbox (check spam too). If it doesn't arrive, you've likely been missing messages — and customers think you ignored them.
Related terms
Want this fixed for you?
Emergency WordPress Fixes