WordPress site recovery for businesses
Take a breath. A critical error, a white screen or a database error looks bad, but your pages and content are usually still there. We find what broke, fix the cause and get your business website back up, whether you own it or look after it for a client.
$149 covers a straightforward fix. Several problems at once, a damaged database or old code that needs rewriting cost more, and you approve the price before we start.
Sites that are down are flagged as emergencies and jump the queue.
Example: a business website showing “There has been a critical error on this website.”, then the same site back online.
Each of these looks alarming. Here is what it means in plain English.
What it means:
Something in WordPress crashed.
Usually a plugin, theme or update that clashes with the rest of the site. WordPress often emails the site’s admin address about it, and the email can name the plugin or theme at fault.
What it means:
The same crash, with the message turned off.
Some sites show nothing at all instead of an error. The causes are the same: a plugin, theme or update, or the site running out of the memory its server allows.
What it means:
The server tried to build the page and gave up.
It won’t say why. The reason is written in the server’s error log, which is the first place we look.
What it means:
WordPress can’t reach your content.
Your pages, posts and settings are stored in a database. They are usually still there; the link to them is broken. Common causes: a problem at your host, changed login details, or a damaged database.
What it means:
An update stopped halfway.
WordPress shows this while it updates. If the update gets cut off, the site can stay stuck on this message, sometimes with part of the update missing.
What it means:
You can’t get into your dashboard.
The site may look fine to visitors, but you can’t log in to run it. The login page keeps sending you back, a password stops working, or the reset email never arrives. Usually a plugin, a site setting or a security lock.
What it means:
Your host switched the site off.
Usually because the site was using too much of the server, or the host found malware on it. We find out which, fix the cause and help you get the account switched back on.
Seeing something else, or not sure? Tell us what is on your screen and we will work it out.
No guesswork and no reinstalling things at random. The same four steps, in this order.
We read the error logs and check what changed last: an update, a new plugin, something at your host. We find what broke before we touch anything.
Before we change anything, we back up the site as it is, so any change we make can be undone.
We fix what actually broke, whether that is a plugin, an update, the database or a server setting. The cause, not just the symptom.
We test the pages your business runs on: the home page, forms, checkout and logins. Then you get a plain-English note of what broke and what we did.
No hourly billing and no surprise invoice. We look at the site, confirm the flat rate, and you approve it before we touch anything.
Site down fix
From$149
Flat rate, approved by you before work starts.
Costs more if several things broke, the database is damaged or old code needs rewriting.
Want fewer of these days? Every care plan includes weekly plugin and theme updates, daily backups, uptime monitoring and unlimited break-fix support.
More than one thing broke. One update can break a plugin, the theme and the checkout at the same time. Each one needs its own fix.
The database is damaged. Repairing it, or bringing lost content back from a backup, is more work than switching off a plugin.
Old code needs rewriting. Custom code written for an older version of WordPress or PHP (the language WordPress runs on) may need updating before the site can run again.
It turns out to be a hack. Then it is a hacked site cleanup, from $249. We tell you before we do anything.
If it does cost more, you see the new flat rate and say yes before any work starts.
Common questions
Sites that are down are flagged as emergencies and jump the queue. You approve the price before we start, and telling us costs nothing.
We work on business websites, for owners and for agencies. If it is a client's site, say so and we can work behind your brand.
Check the admin inbox. WordPress often emails the site’s admin address when a plugin or theme crashes the site, and names it. Forward it to us if you have one.
Think about what changed last. An update, a new plugin, a change at your host. It is the biggest clue to the fix.
Don’t delete or reinstall things at random. Guessing can turn one problem into several, and wipe out the clue to what broke.